Arrive with clean skin when possible and avoid introducing unfamiliar active products immediately before your visit. If you use prescription skin care, retinoids, exfoliating acids or have recently received an injectable, laser or resurfacing treatment, contact HELD for personalized guidance.

Specific preparation instructions will be included with treatments that require them.

Please arrive five to ten minutes before your first appointment to complete any remaining forms and settle in. Location, parking and entry details will be included in your confirmation email.

HELD is a private studio, so appointments begin and end at their scheduled times to preserve each guest’s experience.

Choose comfortable clothing that is easy to change in and out of. Appropriate draping and privacy are provided throughout all face and body treatments.

Appointments may be rescheduled or canceled according to HELD’s booking policy. Late arrival may require the treatment to be adjusted so the following guest’s appointment can begin on time.

Please review the complete cancellation policy when reserving your visit.